Support and Training

Feedback from the Front Lines

According to Brian Ford, Financial Analyst at Community Hospital of the Monterey Peninsula, the professional support and exceptional service behind the software are among INSIGHTS' best features. "I continue to be impressed by not only your software but also the quality of staff you have assembled. Each person on the HCI team has made the quality of my work as a budget analyst more thorough, accurate, and timely."

—Brian Ford, Community Hospital of the Monterey Peninsula Financial Analyst

INSIGHTS 6 User Group Meeting

INSIGHTS users gathered in Las Vegas for HCI's 2012 INSIGHTS 6.0 User Conference. The conference provided a preview of the latest INSIGHTS 6.0 features plus thought-provoking workshops, networking, and more.

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Continuing professional and career development for the healthcare industry

HCI also offers a comprehensive curriculum of on-site CPA-CPE-accredited professional education courses for professionals of all levels of experience, as well as specialized courses specifically designed to improve general knowledge and foster team building at the executive and board levels of healthcare organizations. All courses are developed and presented by HCI President Steven Berger.

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Books and Articles

Discover healthcare management resources from a practitioner's point of view via articles and books written by Steven Berger, HCI president and noted industry thought leader.

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Support and Training

In addition to providing healthcare organizations with a strategic, effective, and user-friendly financial management software solution, Healthcare Insights, LLC (HCI), excels at providing service after the sale, with one of the most robust and reliable support and training systems in the industry.

It begins with live, on-site user training classes during implementation and roll-out, and continues with industry-leading technical support and 24/7 access to ongoing user education and assistance.

Hands-on technical support

INSIGHTS Solution Support Team representatives offer no-cost, personal Cases and Solutions Technical Support to all INSIGHTS users Monday — Friday, excluding holidays, from 8 am to 8 pm Central time. Cases are automatically assigned and prioritized by an HCI rules engine that delivers each issue directly to the most appropriate Solution Support Team member. Support team representatives commit to respond to each service request or issue within 24 hours.

Ongoing education and assistance

Solutions Knowledge Database: All INSIGHTS Administrators are authorized for 24/7 access to the HCI searchable Solutions Knowledge Base containing solutions to hundreds of questions regarding INSIGHTS—particularly useful when performing infrequently used maintenance functions, such as those surrounding the annual budget.

Client Corner™: Providing INSIGHTS users with a wide range of additional support designed to make their jobs easier, Client Corner features product materials, recorded training sessions, tips and tricks, user manuals, and supporting information for the INSIGHTS system, plus a few fun and unexpected areas for our clients, business partners, and friends.

INSIGHTS University™: The INSIGHTS license includes user enrollment in INSIGHTS University, a learning resource that extends the "INSIGHTS experience" beyond self-service help functions and website content. Every month, INSIGHTS University features live, interactive online classes covering basic through advanced INSIGHTS skills, as well as special healthcare finance related courses led by HCI President Steven Berger. Classes are recorded and available for on-demand viewing 24/7.

Customized training and consulting

Following on-site implementation training, customized training can be delivered on request via HCI's WebEx customer support site. HCI also offers dedicated on-site consulting services. This fee-based additional service is available to assist healthcare organizations with budget preparation, to help fill unplanned staffing needs, to conduct targeted user training, and to complete special INSIGHTS projects.